Paid Service Policy

Effective: October 25, 2026

This policy covers the paid product "Premium" sold inside games by Dumb Game Lab.

In case of any difference, the Korean version prevails.

1. What Premium is

Premium is a one-time purchase that you keep (a non-consumable item). It is not a subscription and never renews or charges you again.

The first game to offer it is "Cat PC Bang Tycoon" (iOS).

2. Price and payment

The price is KRW 5,500 including VAT. App Store prices vary by country, and the amount shown on the purchase screen is what you pay. Apple (the App Store) handles payment, receipts and refunds. We never receive your card number or name.

3. Try it first

You can play the free version with ads exactly as it is, without buying anything. Take your time to decide whether you want Premium.

4. Withdrawal from the purchase

You may request withdrawal within 7 days of purchase. However, because Premium is applied the moment you buy it and use has begun, withdrawal may be restricted under Article 17(2)(v) of the Korean Act on Consumer Protection in Electronic Commerce.

Whether withdrawal is possible depends on the purchase and how it has been used, so contact us and we will review your case. This policy does not reduce any rights the law gives you, including rights under the consumer laws of your own country.

5. How to request a refund

  1. Sign in to reportaproblem.apple.com with your Apple ID, choose "Select a problem", then "Request a refund".
  2. Apple approves and processes the refund. It usually takes 24 to 48 hours after you ask.
  3. If you need help, email info@dumbgamelab.com with your purchase details (a receipt screenshot). We reply within 3 business days.

When a refund goes through, Premium is revoked and ads appear again.

6. Restore purchases

If you changed devices or reinstalled the game, sign in with the same Apple ID and tap "Restore Purchases" in the game. You get Premium back without paying again. If it does not work, email us.

7. Minors

If a minor paid without the consent of a legal guardian, the minor or the guardian can cancel that purchase (Korean Civil Act Article 5). Ask Apple for a refund and, if needed, email us.

8. Overpayments

If we confirm you paid more than you should have, for example a duplicate charge or a wrong amount, we will start the refund process. Refunds follow Apple's payment procedures, and we will tell you how it is going when you ask.

9. Purchase records

We keep a record of purchases, restores and refunds (transaction ID, product, date and time, country, environment) for five years to handle disputes and meet legal retention rules (Enforcement Decree of the Korean E-commerce Act, Article 6). See our Privacy Policy.

10. Contact and operator

info@dumbgamelab.com (replies within 3 business days). Company name, representative, address and the mail-order business report number are on the Business Information page.

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