Player Support

Something not working, or have an idea? We read every message.

Email contact@dumbgamelab.com and include the game name, your device model and OS version, and a screenshot if you can. We usually reply within 2 business days.

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Frequently asked questions

Where is my progress saved?

Progress is saved on your device. Deleting the app or clearing its data removes your save, so please keep the app installed when you change settings.

My purchase didn't go through.

If a game offers purchases and one didn't arrive, restart the game first. If that doesn't help, email us with your store receipt and we'll sort it out.

Can I play offline?

Yes. Our games are fully playable offline. Rewarded ads and some optional features need a connection.

How do I request a refund?

Purchases are handled by Apple and Google. Request a refund at reportaproblem.apple.com (App Store) or from your Google Play order history.

How do I delete my data?

Uninstall the game to remove all local data. To ask about data held by our analytics or ad partners, email us — see our Privacy Policy.